Tenant Services
At E&S Management Services, we believe that tenants deserve reliable and timely support in all matters regarding day-to-day concerns, from paying rent and key replacement to inspections and yard care. As one of the oldest tenant management companies in Ottawa, we have the experience and know-how necessary to cover all these bases and more. We provide extensive tenant management services with the goal to create an easy and mutually trusting landlord-tenant relationship.
What We Do For Tenants Service Ottawa
We specialize in properties owned by members of the Canadian Foreign Service. You can imagine that, as a tenant of such a property, it can be tricky to get a hold of the owner while they are serving abroad. But even if your landlord is not a member of the Canadian Foreign Service, there are all kinds of scenarios that might prove to be difficult and frustrating for tenants.
Ottawa Tenant Management Company
This is where E&S can help. As one of Ottawa’s oldest and most trusted tenant management company, we provide all-around Ottawa tenant services and intend to create a stress-and conflict-free landlord-tenant relationship. For tenants, we are your one-stop contact for anything from collecting rent to issuing replacement keys. We are also at your service for any standard repairs, maintenance calls, or emergencies.
Expert Tenant Service in Ottawa
We specialize in properties owned by members of the Canadian Foreign Service. You can imagine that, as a tenant of such a property, it can be tricky to get a hold of the owner while they are serving abroad. But even if your landlord is not a member of the Canadian Foreign Service, there are all kinds of scenarios that might prove to be difficult and frustrating for tenants.
There is a reason why we are one of the oldest tenant management companies in Ottawa: we understand that, as a tenant management company, we take we are providing a service for two sides. This position comes with its own challenges. This is why we conduct our work with a set of core values in mind. We strive to adhere to these values at all times.
Trust: As with any business or personal relationship, ours are built on trust. We provide a service for both sides, landlords and tenants. We trust that our partners on both sides act in the same good faith and with the same integrity that we do.
Transparency: We do not blindside you with hidden fees and bad surprises. We are here to help you in any way we can. The boundaries in which we operate are laid out clearly and concisely. We are always here to answer any questions or concerns you may have.
Respect: Our goal is simply to make life easier for landlords and their tenants. We, therefore, ask you to treat us with the same respect and kindness that we show you in all interactions.
Integrity: Whether it concerns your rent payments or any standard repair you require: we will treat all your dealings with us with the utmost professionalism and care.
No matter what tenant services in Ottawa you are looking for, E&S Management Services is here to help you. Contact us today to find out how we can help you with your tenant management service needs.
Tenant FAQ's
What are the Rental Payment Options?
Rent is due on the 1st of each month. Variations may exist for this policy by lease, so please consult your rental agreement terms.
Rent can be paid by cheque, money order payable to E & S Management Services Ltd. or e-transfer. All cheques will be deposited on the first business day of the month. There is a $25 charge for every NSF cheque
What are the Rental Agreement options?
The duration of your rental agreement is fixed and specified in the lease. Any early termination or extension must be discussed with the Rental Property
Manager.
What happens if I lose the keys?
If you lose or lock yourself out of your home during office hours there is a $25 charge to make copy of our back-up set of keys, plus the cost to cut the key. After hours there is a $100 charge, plus the cost to cut the key (later than 5:00pm during the weekday or weekends).
How often do you perform inspections?
Under the terms of our contact with the property owner’s we are required to perform annual inspections, one in the spring and one in the fall. There is no need for you to be there unless of course you want to. You will be provided ample notice.
What are the utilities contact numbers?
Please find the contact information for the utility companies so that you may create your own account.
Hydro Ottawa
Phone: 613-738-6400
custservice@hydroottawa.com
Enbridge
Phone: 1-877-362-7434
customercare@enbridgegas.com
City of Ottawa – Water and Sewer
Phone: 613-580-2444
revenue@ottawa.ca
Hydro One
Phone: 1-888-664-9376
CustomerCommunications@hydroone.com
Do you have an after hour’s emergency contact?
E & S Management Services Ltd. is pleased to
provide an after hour’s emergency contact phone number 613-868-4962.
Please note that this phone number is only to be used after 5:00 pm Monday to Friday, weekends and holidays. There will be a $100.00 charge to the tenant should this number be used for non-emergency issues.
Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include:
- Water pipes have broken or burst
- Serious roof leak or gas leak
- Dangerous electrical fault, dangerous
power point, loose live wire etc. - Flooding, rainwater inundation inside
the property, or serious flood
damage - Failure or breakdown of the gas,
electricity or water supply to the
premises - Fault or damage that makes the
premises unsafe or insecure - Fault likely to injure a person, cause
damage or extreme inconvenience - Furnace failure during heating
months - Air conditioner failures are not
considered an emergency
If you smell gas, leave the area and contact
Enbridge at 1-866-763-5427. This free emergency service is available 24 hours a day, seven days a week.
Should there be a fire or you require help from the police or an ambulance, please call 911.
Who is responsible for the yard care?
The responsibility for lawn care and snow removal is usually that of the tenant. Please check your lease agreement.
Does the Landlord's insurance cover the tenants?
The Tenant understands and accepts the Landlord’s building insurance does not provide coverage for the tenant’s personal belongings and contents. The tenant is responsible for and agrees to get contents
insurance.
All liability of the tenant, tenant’s family, guests, contents, and property is the personal responsibility of the tenant. In the event that the landlord’s insurance company requires information regarding the tenant’s insurance on his/her personal effects, the tenant agrees to provide this information.
Who replaces the furnace filters?
All tenants are responsible for replacing the furnace filter every three months. Problems caused by failure to replace the filter will be the tenant’s responsibility.
Tenant Services
Client Testimonials
You should do your due diligence before hiring a company for your Ottawa property management needs, including reviews from other clients. We decided to help you a little in that process and compiled a few testimonials below.
