E & S Property Management

info@eandsmgmt.ca

613.742.1707

Tenant Services

At E&S Management Services, we believe that tenants deserve reliable and timely support in all matters regarding day-to-day concerns, from paying rent and key replacement to inspections and yard care. As one of the oldest tenant management companies in Ottawa, we have the experience and know-how necessary to cover all these bases and more. We provide extensive tenant management services with the goal to create an easy and mutually trusting landlord-tenant relationship.

What We Do For Tenants Ottawa

We specialize in properties owned by members of the Canadian Foreign Service. You can imagine that, as a tenant of such a property, it can be tricky to get a hold of the owner while they are serving abroad. But even if your landlord is not a member of the Canadian Foreign Service, there are all kinds of scenarios that might prove to be difficult and frustrating for tenants.

This is where E&S can help. As one of Ottawa’s oldest and most trusted tenant management company, we provide all-around Ottawa tenant services and intend to create a stress-and conflict-free landlord-tenant relationship. For tenants, we are your one-stop contact for anything from collecting rent to issuing replacement keys. We are also at your service for any standard repairs, maintenance calls, or emergencies.

Tenant Services Ottawa

Our Core Values

We specialize in properties owned by members of the Canadian Foreign Service. You can imagine that, as a tenant of such a property, it can be tricky to get a hold of the owner while they are serving abroad. But even if your landlord is not a member of the Canadian Foreign Service, there are all kinds of scenarios that might prove to be difficult and frustrating for tenants.

There is a reason why we are one of the oldest tenant management companies in Ottawa: we understand that, as a tenant management company, we take we are providing a service for two sides. This position comes with its own challenges. This is why we conduct our work with a set of core values in mind. We strive to adhere to these values at all times.

Trust: As with any business or personal relationship, ours are built on trust. We provide a service for both sides, landlords and tenants. We trust that our partners on both sides act in the same good faith and with the same integrity that we do.

Transparency: We do not blindside you with hidden fees and bad surprises. We are here to help you in any way we can. The boundaries in which we operate are laid out clearly and concisely. We are always here to answer any questions or concerns you may have.

Respect: Our goal is simply to make life easier for landlords and their tenants. We, therefore, ask you to treat us with the same respect and kindness that we show you in all interactions.

Integrity: Whether it concerns your rent payments or any standard repair you require: we will treat all your dealings with us with the utmost professionalism and care.

No matter what tenant services in Ottawa you are looking for, E&S Management Services is here to help you. Contact us today to find out how we can help you with your tenant management service needs.

 Tenant FAQ's

What are the Rental Payment Options?

Rent is due on the 1st of each month. Variations may exist for this policy by lease, so please consult your rental agreement terms.

Rent can be paid by cheque, money order payable to E & S Management Services Ltd. or e-transfer. All cheques will be deposited on the first business day of the month. There is a $25 charge for every NSF cheque

What are the Rental Agreement options?

The duration of your rental agreement is fixed and specified in the lease. Any early termination or extension must be discussed with the Property
Manager.

What happens if I lose the keys?

If you lose or lock yourself out of your home during office hours there is a $25 charge to make copy of our back-up set of keys, plus the cost to cut the key. After hours there is a $100 charge, plus the cost to cut the key (later than 5:00pm during the weekday or weekends).

How often do you perform inspections?

Under the terms of our contact with the property owner’s we are required to perform annual inspections, one in the spring and one in the fall. There is no need for you to be there unless of course you want to. You will be provided ample notice.

What are the utilities contact numbers?

Please find the contact information for the utility companies so that you may create your own account.

Hydro Ottawa
Phone: 613-738-6400
custservice@hydroottawa.com

Enbridge
Phone: 1-877-362-7434
customercare@enbridgegas.com

City of Ottawa – Water and Sewer
Phone: 613-580-2444
revenue@ottawa.ca

Hydro One
Phone: 1-888-664-9376
CustomerCommunications@hydroone.com

Do you have an after hour’s emergency contact?

E & S Management Services Ltd. is pleased to
provide an after hour’s emergency contact phone number 613-868-4962.

Please note that this phone number is only to be used after 5:00 pm Monday to Friday, weekends and holidays. There will be a $100.00 charge to the tenant should this number be used for non-emergency issues.

Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include:

  • Water pipes have broken or burst
  • Serious roof leak or gas leak
  • Dangerous electrical fault, dangerous
    power point, loose live wire etc.
  • Flooding, rainwater inundation inside
    the property, or serious flood
    damage
  • Failure or breakdown of the gas,
    electricity or water supply to the
    premises
  • Fault or damage that makes the
    premises unsafe or insecure
  • Fault likely to injure a person, cause
    damage or extreme inconvenience
  • Furnace failure during heating
    months
  • Air conditioner failures are not
    considered an emergency

If you smell gas, leave the area and contact
Enbridge at 1-866-763-5427. This free emergency service is available 24 hours a day, seven days a week.

Should there be a fire or you require help from the police or an ambulance, please call 911.

Who is responsible for the yard care?

The responsibility for lawn care and snow removal is usually that of the tenant. Please check your lease agreement.

Does the Landlord's insurance cover the tenants?

The Tenant understands and accepts the Landlord’s building insurance does not provide coverage for the tenant’s personal belongings and contents. The tenant is responsible for and agrees to get contents
insurance.

All liability of the tenant, tenant’s family, guests, contents, and property is the personal responsibility of the tenant. In the event that the landlord’s insurance company requires information regarding the tenant’s insurance on his/her personal effects, the tenant agrees to provide this information.

Who replaces the furnace filters?

All tenants are responsible for replacing the furnace filter every three months. Problems caused by failure to replace the filter will be the tenant’s responsibility.

Tenant Services

Monthly drive by inspections of occupied properties.

Two weekly inspections during the heating season and one weekly inspection during the summer for vacant properties.

Monthly financial statements of the property.

Preparation of Annual Financial Statements.

Project Management.

Bi-annual check of smoke and carbon monoxide sensors.

Vetting of potential tenants, including credit checks and references.

Preparation of lease agreements and the collections of rent.

Collection and payment of withholding tax for Non Resident Canadian landlords.

Semi-annual inspections to ensure all household systems are functioning properly.

Liaison with the condominium association regarding landlord concerns.

Representing the landlord of the Landlord Tenant Board in disputes with the tenant.

Download our Owner Information Sheet

Client Testimonials

You should do your due diligence before hiring a company for your Ottawa property management needs, including reviews from other clients. We decided to help you a little in that process and compiled a few testimonials below.

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E&S managed my property for the three years that I was away from Ottawa. They took very good care of my home and I would certainly use them again if/when I move away. Highly recommend.

5
Lawrence Tung
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As tenants renting from E & S Management and landlords of our own home rented out west we can appreciate the great job that E&S did as a rental management company. They promptly responded to any of our concerns or issues, usually responding to emails within the hour. As people renting out our own house we appreciated that they took good care of the rental house.

5
Ian Lightbody
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Since I chose E&S to manage my apartment, I couldn’t be better represented. I live abroad most of the time and know that I’ll receive regular updates about the tenants, their expectations, what can be improved or fixed. E&S is the perfect intermediary between a landlord and his tenants and deals with all the responsibilites of both parties in a very professional way.

5
Mathieu Pralus
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Sad to loose this company as the property managers. They have been great to deal with always there for our needs! We were going to sign another lease but depending who the management company is we might be asking E&S to see what else they have in their portfolio.

5
Ben Mondor
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To quote Joni Mitchell. ” You don’t know what you’ve got until it’s gone. ” It was our first time being with an agency. All problems were resolved as quickly as possible. We have since had to rent a new place from a different agency and are really surprised at how poor the property management is. This proves that not all property management companies are as good as e and s.

5
Elizabeth Decontie
reviews